Niwebs.com
At NIWEBS, a product of Nipunar Consultancy Services (OPC) Pvt Ltd, we strive to provide the best possible experience for our customers. Our Refund and Return Policy outlines the conditions under which refunds may be issued and how we handle any return requests for our services. Please read this policy carefully before purchasing or subscribing to any NIWEBS packages or services.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- Non-Delivery of Service: If you have purchased a NIWEBS service or package and have not received access to the product or service due to a technical error on our end, you may be eligible for a full refund.
- Major Service Errors: If the service you receive is significantly different from what was advertised or described, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
- Subscription Cancellations: Refunds for subscriptions are available if the request is made within 7 days of the initial purchase, provided you have not extensively used the service during this period.
2. Non-Refundable Services
The following circumstances do not qualify for refunds:
- Change of Mind: If you have purchased a service and later decide that you no longer wish to use it, we cannot issue a refund.
- Used Services: If you have fully utilized a NIWEBS package or service, we will not be able to offer a refund, even if it is within the refund eligibility period.
- Domain Registration and Professional Email Services: Fees related to domain registration, domain transfers, and professional email services are non-refundable once the domain or email setup has been completed.
- Customized Plans or Add-Ons: Custom-built services, features, or any additional functionalities provided upon user request are non-refundable once they are delivered or implemented.
3. How to Request a Refund
If you believe you qualify for a refund based on the conditions outlined above, please follow these steps:
- Contact Support: Email us at nipunarconsultancyservices@gmail.com with your order details and the reason for your refund request.
- Review Process: Our support team will review your request and may ask for additional information to clarify the issue.
- Decision: Once your refund request is evaluated, we will notify you of our decision within 7 business days. If approved, refunds will be processed and credited to the original payment method within 10-15 business days.
4. Subscription Cancellations
- Monthly Subscriptions: You may cancel your monthly subscription at any time. If you cancel within 7 days of the initial subscription, you may be eligible for a refund, provided the service has not been extensively used.
- Annual Subscriptions: Annual subscriptions may be canceled within 7 days of purchase, with a full refund issued if the service has not been extensively used. After the 7-day period, no refunds will be provided.
5. Service Modifications and Downgrades
- If you choose to modify or downgrade your service package, any difference in pricing will not be refunded. Downgrading a package may result in loss of features or services.
6. Changes to the Policy
NIWEBS reserves the right to modify or update this Refund and Return Policy at any time. Changes will be posted on this page, and we encourage users to review this policy periodically. Continued use of our services after changes to the policy will be considered as acceptance of those changes.
7. Contact Us
For any questions or concerns regarding our Refund and Return Policy, please contact us at:
Nipunar Consultancy Services (OPC) Pvt Ltd
Email: nipunarconsultancuservices@gmail.com
Phone: +91 9540650039, 8521032611
We value our customers and are committed to ensuring a positive experience with NIWEBS. If you encounter any issues with our services, please don’t hesitate to reach out.